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CONTACT US
FAQ
01
How do I place an order?
Placing an order is simple and secure. Browse our collection and select the items you wish to purchase by adding them to your cart. When you’re ready, proceed to checkout and fill in your shipping details carefully. Choose your preferred payment method through Paysera, our secure payment partner, which accepts credit/debit cards, bank transfers, and other regional options. After completing your payment, you’ll receive an order confirmation email with all the details. Once your order is processed and shipped, we’ll send you a tracking link so you can follow your package until it reaches you.
02
Payment and Shipping
We ensure a smooth and secure shopping experience from checkout to delivery. All payments are processed through Paysera, a trusted and encrypted payment platform that guarantees the highest level of data protection. You can pay easily using major credit or debit cards, online banking, or other local payment methods supported by Paysera. Once your order is confirmed, you’ll receive an email with your payment and order details. We prepare and ship all items within 2–5 business days, depending on availability. Worldwide shipping is available, and delivery times may vary based on your location. You’ll receive a tracking number once your order has been dispatched, allowing you to follow your purchase every step of the way.
03
Secure ordering & payment options
Your security is our top priority. All orders placed through our website are processed safely and confidentially. We use Paysera, a trusted and secure international payment system, to handle all transactions. Paysera protects your personal and financial information through advanced encryption and fraud prevention technology. You can conveniently complete your purchase using various payment options, including credit/debit cards, bank transfers, and other regional methods supported by Paysera. Once your payment is confirmed, you will receive an instant order confirmation via email, ensuring a smooth and reliable shopping experience.
04
Refund & Exchange Policy
All sales are final.
Because each hat is produced in limited quantities, we do not offer refunds or returns for change of mind.
Exchanges
If your hat doesn’t fit, you may request an exchange for a different size within 7 days of delivery.
To be eligible, the item must be unworn, unwashed, and in its original packaging.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Exchanges are subject to stock availability.
Damaged or Defective Items
If your hat arrives damaged or defective, please contact us within 7 days of delivery at contact.bernardas@gmail.com with your order number and clear photos.
Once verified, we’ll arrange a replacement or refund if applicable.
Thank you for understanding and supporting us.